Shipping

We aim to dispatch all orders within 3 business days (Monday to Friday, excluding Saturday, Sunday and Bank Holidays) after receiving payment. The service that these will be sent by depends on the service of postage selected at the checkout. The delivery date will vary depending on the service of postage selected. Please note that this may vary during busy posting periods. We are unable to accept responsibility for any delay to the timescale and will not be able to refund postage, for items which have been delayed.

If your order has not been delivered within 10 working days of dispatch, please contact us so we can help you further.

If for any reason an order is returned to us (such as not being collected from a sorting office, or after 3 attempts of delivery or any circumstance which is out of our control) we will not resend the order unless the postage is paid again by the customer, or we will issue a refund minus the cost of original delivery. 

Returns

If once you have received your order, you have changed your mind within the first 14 days, please contact us where we will be able to assist you with your return. Please be aware that the order will need to be returned to us at your own cost. All items being returned must be returned to us in the same condition which they were originally sent out in, as well as still being new and unused. Once we have received the items back and they have been inspected, we will be able to issue a refund as long as the items are in the same condition.

Please note that where a return is sent back to us, we are not responsible for any return which we do not receive. In this circumstance, it will be up to the buyer to seek a claim from the company they have sent the return with.

If an item is faulty then it can also be returned within the first 14 days. Please contact us so we can assist you. We will aim to exchange or refund any faulty item, if after we have received the item back, there is in fact a fault.

CONTACT US